Your questions, answered.

Send your request using the form on our Reservations page. Our team will check availability and get back to you with the rate and terms.

You can also call us on ⁦+90 432 215 88 99⁩ or message us on WhatsApp at ⁦+90 538 854 25 45⁩.

No. The form is a booking request and does not hold a room on its own. Your booking is final once the hotel confirms it, and the rate and terms are set out in that confirmation.

The hotel has 98 rooms and 250 beds, with capacity for 300 guests in total. Accommodation options also include 1+0, 1+1 and 2+1 residences.

There are eight room types: Single, Double, Triple, Quad, Superior, Deluxe, Junior Suite and Suite, including family suites for larger families.

Each room type has its own page. Bed layout and occupancy are confirmed in our reply to your request.

Yes. As well as short stays, the hotel offers 1+0, 1+1 and 2+1 residences suited to longer stays.

For apartment features and long-stay terms, add your dates to the booking form and we will get back to you.

Hotel rooms have free, unlimited Wi-Fi, an LCD TV with satellite channels, a minibar, a fridge, a tea and coffee maker, a digital safe, a hairdryer and toiletries.

Reception and room service can be reached ⁦24/7⁩ from the room phone, and hotel rooms are cleaned daily.

Yes. A Van-style breakfast buffet is served every morning, and the hotel’s breakfast hall seats 300. Reception can tell you the breakfast hours.

Yes. The hotel has a 400-guest hall for weddings, engagements, meetings, seminars, galas and conferences, as well as a 300-seat breakfast hall.

Send us your date and approximate number of guests, and we will let you know about availability, the hall layout and the price.

Yes, the hotel has an indoor car park. If you are coming by car, add a note to your booking request.

The hotel is at Kazımkarabekir Bulvarı No: 68, Bahçıvan Mahallesi, in the İpekyolu district of Van.

Distances to the airport, the bus station, Van Fortress, Lake Van and other places, measured on Google Maps, are on our Location page, together with a directions link.

No. No payment is taken on this website and no card details are requested. Payment details are provided separately with your booking confirmation.

Check-in is from ⁦14:00⁩ and check-out is until ⁦12:00⁩. Reception is open 24 hours, so just let us know in advance if you will arrive late.

Yes. Wi-Fi is free in the rooms and throughout the hotel.

Yes, room service is available 24 hours a day, 7 days a week, from the phone in your room. Tea and coffee in the lobby are also complimentary for guests.